IT Support Specialist

What
We Do

Integer Technologies is an applied research and product development company founded by scientists and engineers with a passion for technology and national security. We perform R&D on next-generation systems and technologies for the Department of Defense and other U.S. Government agencies. We are hardware and software developers with experience turning research into impactful products for military and commercial applications. Our core portfolio of research includes projects in power & energy systems, unmanned systems (with an emphasis on maritime systems), digital engineering, and advanced manufacturing. We are a startup founded for the purpose of putting research into action. Our mission is to create a safer world by translating scientific discoveries into reliable products that address urgent national security needs… at the speed of relevance. 

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Our unmanned systems portfolio includes work on critical enabling technologies for more reliable, more intelligent, and longer-duration unmanned systems. We are actively developing a new perception system that automatically detects objects on and just below the surface of the water, day or night, and in most weather conditions, by fusing sensor data from multi-spectral cameras and radar using reliable and validated machine learning algorithms. This perception system will be a key enabler for autonomous ships to navigate safely without human intervention. Our power & energy systems portfolio includes work supporting the DoD’s the electrification of platforms beginning with Navy ships. Applications include hybrid and electric propulsion systems, autonomous controls, and integration with mission systems to achieve ultra-fast power system response. Our advanced manufacturing portfolio includes works to improve the throughput and quality of high-temperature composite parts used in advanced military aerospace systems. 

About the
Role

Quick Summary

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Provide Level 1 & Level 2 support for Integer Technologies’ IT infrastructure by installing, monitoring, troubleshooting, diagnosing, repairing, and maintaining the company’s hardware, software and cloud systems in a helpdesk environment. 

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Long Description

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The IT Support Specialist position at Integer Technologies is a nimble, technical position that supports a growing team of Engineers and Technical Experts as they forge solutions to complex national security issues. The IT Specialist will report to the Director of Information Technology and interface between Integer Employees and outside technical resources such as CSPs. The environment is a growing, dynamic environment that will require a broad skillset of technical knowledge and soft skills. Their responsibilities include maintaining, implementing, configuring, and upgrading Integer's IT and networked assets to meet the direct and indirect project requirements. This entails working with vendors to procure necessary IT assets, software, and products, as well as providing in-house helpdesk support for hardware, software, and operating systems. Prior knowledge and experience with Windows, Azure cloud environment, and Ubuntu Linux are highly preferred, as they enable the IT Support Specialist to provide efficient technical support. 

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In their role, the IT Support Specialist focuses on ensuring the reliability, redundancy and optimal performance of both Windows and Linux systems. They are responsible for managing the IT infrastructure, including servers, workstations, and network devices on these platforms. This involves tasks such as installing, configuring, and maintaining operating systems, monitoring system performance, and troubleshooting issues that may arise. The IT Support Specialists collaborates with internal stakeholders to understand their IT requirements and implements appropriate solutions to meet their needs. They also work closely with the contracted CSP to ensure the integrity and security of Integer's IT assets. Their proficiency in Windows, Azure cloud environment, and Ubuntu Linux enables them to provide effective technical assistance to the company's personnel, resolving IT-related issues promptly. 

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Primary Responsibilities

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• Ensuring the confidentiality, integrity and availability of Integer Technologies’ computer systems. 

• Provide timely, best-of-class customer support to a diverse and highly skilled workforce of Engineers and Technical Specialists and prestigious University Partners in a helpdesk environment. 

• Adhere to and help continuously develop best-practice IT procedures geared towards compliance and security. 

• Operate and help administer a Microsoft 365 GCC High cloud environment by performing tasks such as administering users, monitoring activity, and troubleshooting issues. 

• Help develop and deploy solutions for premise-based hardware as well as cloud and hybrid solution sets. 

• Configuring, optimizing, and deploying Windows laptops, Windows and Linux servers, and other devices. 

• Installing new hardware and software as necessary, which includes performance, compatibility testing, and maintaining inventory either onsite or for remote locations. 

• Monitoring the company’s network infrastructure, on a daily basis, for problems. 

• Ensuring the security, privacy, and integrity of the network and VPN. 

• Organizing, scheduling, and completing maintenance with minimal interruption to others. 

• Maintain IT related manufacturing hardware including touchscreens and equipment with embedded Windows systems. 

• Ability to obtain and maintain a secret clearance within one year of hire. 

Core Requirements

• U.S. Citizenship and ability to obtain a U.S. Secret security clearance. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. 

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Networking, or other related field or the requirement may be waived with additional work experience (+5 years) and a minimum of 3 years’ experience in an IT Support or Systems role. 

• Experience with Microsoft SharePoint, Teams, and Microsoft 365 (Office) Applications. 

• Working knowledge of Cloud Computing Principles, Azure, VPNs, networking, etc. 

• Professional administration experience in Windows, and/or Linux environments. 

• Excellent written and verbal communication skills.  Must be able to communicate and translate effectively to people who have no knowledge of the IT field. 

• Team player with an attitude of service, with a focus on the success of the research and engineering teams. 

• Highly responsive, ability to work in a fast-paced environment, and self-accountable for results.   

Additional
Desired
Qualifications

• Microsoft Certification(s), CompTIA Certification(s), or other industry certifications. 

• Experience working with cloud service or hybrid cloud architectures, specifically Microsoft Azure in a GCC High (E5) tenant. 

• Experience with more advanced IT security procedures and tools.  

• Experience with Split DNS, DHCP, NAT, VPN, switches, firewalls, CAT6 connectivity, KVM, Wifi DSSS, SFP, PowerShell and bash scripting. 

• Working experience in a DoD support environment. 

• Working experience as helpdesk environment or IT support. 

• Knowledge of cybersecurity requirements (NIST SP 800-171, SP 800-53, CMMC 2.0, NISPOM) DoD Directives. 

• Experience working with Dell hardware. 

• Experience working with Veeam or similar data retention and recovery solutions. 

• Experience working in air-gapped, secure environments processing classified data. 

• Experience developing written procedures for IT processes. 

Company
Benefits

• Base salary which exceeds local & national industry averages.  

• Integer fully covers medical, prescription, vision, and dental insurance costs for the employee and dependents. Integer’s standard plan pays 100% of health insurance premiums for your entire family from a well-known national insurer, saving employees thousands of dollars annually. 

• Year-end performance-based bonuses.  

• 401(k) with company matching that vest immediately; no funny business.  

• Paid vacation. 

• Paid sick leave.  

• Paid holidays. 

• Relocation assistance available. 

Company Perks

• Startup culture with the stability of a large company. Integer’s business plan has years of time phased contracted work, alleviating the would-be risk from a traditional small company.  

• Direct access to company leadership, prioritization of people over process, and a stellar team with a shared desire for personal and professional growth.  

• Friendly atmosphere where people enjoy not only their work and what they're creating but enjoy helping each other as well.  

• Bottomless Coffee!